Shiny new tech can be exciting! It promises increased efficiency, happier employees, and a competitive edge. However, this promise can turn into a financial nightmare if you neglect employee training and change management. Without proper training, employees struggle to use new technology, leading to productivity drops, mistakes, and poor customer service.
Lack of Technology Training
Imagine investing in a top-of-the-line CRM system, only to see your sales team floundering. They can’t find key features, struggle with data entry, and miss deadlines because they haven't been properly trained. This scenario leads to:
Lost Productivity: Unfamiliar tech causes employees to lose valuable work time, impacting sales and reporting.
Costly Errors: Confusion and frustration lead to mistakes, requiring time and money to fix and potentially damaging client relationships.
Demotivation and Resistance: Struggling with a new system is demoralizing, leading to resistance and a preference for outdated methods, hindering adoption.
Failing to Manage the Change
New technology disrupts workflows. Without proper change management, employees feel overwhelmed and insecure. Change management helps employees understand why things are changing and provides training and support. Neglecting change management can result in:
Low Morale: Change can be stressful, especially without clear communication and support, leading to a negative work environment.
Shadow IT: Employees may use unauthorized tools, creating security risks and undermining the new technology investment.
Resistance to Future Improvements: Negative experiences with tech rollouts make employees wary of future changes, hindering innovation and adaptation.
Building a Bridge to Success
The key to unlocking the true value of new technology lies in effective training and change management. Here’s how to avoid negative costs and maximize benefits:
Invest in Comprehensive Training: Develop a tailored training program that goes beyond basic features, including video tutorials, hands-on workshops, and ongoing support.
Focus on User Adoption, Not Just Features: Training should explain how the new system benefits employees in their daily tasks and improves workflow efficiency.
Embrace Change Management: Communicate the "why" behind the change and how it will benefit everyone. Encourage open communication and address concerns throughout the transition.
The Takeaway
New technology is powerful, but only as valuable as its users. Prioritize employee training and change management to bridge the gap between a shiny new system and a real return on investment. Happy, well-trained employees using the right tools can maximize efficiency, boost morale, and keep you ahead of the curve. Don't let a lack of training turn your tech upgrade into a financial drain.
Need Help With Technology Training?
Efficiency and productivity improvements are the goals of most technology transformations. We can help you meet your tech goals with tailored staff training and support. Are you ready to discuss a customized tech training plan for your staff? Contact WildFrog Systems today to learn more at 604-210-9811 or at support@wildfrogsystems.com
Article used with permission from The Technology Press.